Frequently Asked Questions

Where are you located? We are based just off the Nangor Road in Dublin 12.

What are your opening hours? We are open from 8.30am to 5pm Monday to Friday and 11am to 5pm on Saturdays. We are closed on Sundays and bank holiday Mondays.

How can I place an order?You can place an order online, over the phone or in our showroom

Some items say available to order, does this mean they are not in stockYes. Items that say available to order are not in stock and will have a lead time of approximately 2-3 weeks

How do I pay for my order Online orders are paid by card. Orders in store can be paid for by card, cash or financed by HUMM

When can I expect my delivery? If an item is in stock, it will be delivered within 2-3 business days.

Do you ship internationally? Yes, we do.

How can I return my order? Orders can be returned in store for a full refund within 30 days. Items must be returned in perfect condition. A collection can be arranged, if needed, at the customer’s expense.

Can I change my order after it has been placed? If the order has not been processed, it will be possible to make changes. Please call the showroom on 01-7099070 to arrange this. 

How do I track the status of my order? You can contact the showroom on 01-7099070 to track your order. 

I did not receive an email confirmation of my order? Please send an email to onlineorders@nationallighting.ie to follow up.

My order is damaged. What do I do? Please contact the showroom on 01-7099070 and one of our sales consultants will be happy to help.